Are you an EPFL student looking for a semester project?
Work with us on data science and visualisation projects, and deploy your project as an app on top of Graph Search.
Defining a universal metric for Quality of Experience (QoE) is notoriously hard due to the complex relationship between low-level performance metrics and user satisfaction. The most common metric, the Mean Opinion Score (MOS), has well-known biases and inconsistency issues. We propose an alternative that leverages (a) social-media comments on network performance and (b) streaming footage that includes performance numbers. We argue that our proposal is feasible for online gaming, and it may apply to other applications in the near future. We discuss its potential to enable a direct mapping from low-level performance metrics to accurate QoE scores---the golden standard for assessing user satisfaction.
Denis Gillet, Sandy Ingram, Rania Islambouli
Cédric Duchene, Nicolas Henchoz, Emily Clare Groves, Romain Simon Collaud, Andreas Sonderegger, Yoann Pierre Douillet