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Concept
Active listening
Summary
Active listening is the practice of preparing to listen, observing what verbal and non-verbal messages are being sent, and then providing appropriate feedback for the sake of showing attentiveness to the message being presented. Active listening is listening on purpose. Active listening is fully being in engaged while another person is talking to you. It is listening with the intent to understand the other person fully, rather than listening to respond. Active listening includes asking wide-eyed questions such as, "how did you feel?" or "What did you think?". This form of listening conveys a mutual understanding between speaker and listener. Speakers receive confirmation their point is coming across and listeners absorb more content and understanding by being consciously engaged. The overall goal of active listening is to eliminate any misunderstandings and establish clear communication of thoughts and ideas between the speaker and listener. It may also be referred to as Reflective Listening. By actively listening to another person a sense of belonging and mutual understanding between the two individuals is created. Active listening was introduced by Carl Rogers and Richard Farson, in 1957.
William James identified a variety of attention called "the reproduction of the sensation from within." He suggested that people could learn more by engaging this ability directly: ...reading not merely with the eye, and of listening not merely with the ear, but... articulating to one’s self the words seen or heard, ought to deepen one’s attention to the latter.I can keep my wandering mind a great deal more closely upon a conversation or a lecture if I actively re-echo to myself the words than if I simply hear them; and I find a number of my students who report benefit from voluntarily adopting a similar course.
Carl Rogers and Richard Farson coined the term "active listening" in 1957 in a paper of the same title (reprinted in 1987 in the volume Communicating in Business Today).
Official source
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