T-carrierThe T-carrier is a member of the series of carrier systems developed by AT&T Bell Laboratories for digital transmission of multiplexed telephone calls. The first version, the Transmission System 1 (T1), was introduced in 1962 in the Bell System, and could transmit up to 24 telephone calls simultaneously over a single transmission line of copper wire. Subsequent specifications carried multiples of the basic T1 (1.544 Mbit/s) data rates, such as T2 (6.312 Mbit/s) with 96 channels, T3 (44.
BT GroupBT Group plc (trading as BT and formerly British Telecom) is a British multinational telecommunications holding company headquartered in London, England. It has operations in around 180 countries and is the largest provider of fixed-line, broadband and mobile services in the UK, and also provides subscription television and IT services. BT's origins date back to the founding in 1846 of the Electric Telegraph Company, the world's first public telegraph company, which developed a nationwide communications network.
Call centreA call centre (Commonwealth spelling) or call center (American spelling; see spelling differences) is a managed capability that can be centralised or remote that is used for receiving or transmitting a large volume of enquiries by telephone. An inbound call centre is operated by a company to administer incoming product or service support or information enquiries from consumers. Outbound call centres are usually operated for sales purposes such as telemarketing, for solicitation of charitable or political donations, debt collection, market research, emergency notifications, and urgent/critical needs blood banks.
Telephone jack and plugA telephone jack and a telephone plug are electrical connectors for connecting a telephone set or other telecommunications apparatus to the telephone wiring inside a building, establishing a connection to a telephone network. The plug is inserted into its counterpart, the jack, which is commonly affixed to a wall or baseboard. The standards for telephone jacks and plugs vary from country to country, though the 6P2C style modular plug has become by far the most common type.
Direct inward dialDirect inward dialing (DID), also called direct dial-in (DDI) in Europe and Oceania, is a telecommunication service offered by telephone companies to subscribers who operate a private branch exchange (PBX) system. The feature provides service for multiple telephone numbers over one or more analog or digital physical circuits to the PBX, and transmits the dialed telephone number to the PBX so that a PBX extension is directly accessible for an outside caller, possibly by-passing an auto-attendant.
Integrated Services Digital NetworkIntegrated Services Digital Network (ISDN) is a set of communication standards for simultaneous digital transmission of voice, video, data, and other network services over the digitalised circuits of the public switched telephone network. Work on the standard began in 1980 at Bell Labs and was formally standardized in 1988 in the CCITT "Red Book". By the time the standard was released, newer networking systems with much greater speeds were available, and ISDN saw relatively little uptake in the wider market.
NortelNortel Networks Corporation (Nortel), formerly Northern Telecom Limited, was a Canadian multinational telecommunications and data networking equipment manufacturer headquartered in Ottawa, Ontario, Canada. It was founded in Montreal, Quebec in 1895 as the Northern Electric and Manufacturing Company. Until an antitrust settlement in 1949, Northern Electric was owned principally by Bell Canada and the Western Electric Company of the Bell System, producing large volumes of telecommunications equipment based on licensed Western Electric designs.
Telephone numbering planA telephone numbering plan is a type of numbering scheme used in telecommunication to assign telephone numbers to subscriber telephones or other telephony endpoints. Telephone numbers are the addresses of participants in a telephone network, reachable by a system of destination code routing. Telephone numbering plans are defined in each of the administrative regions of the public switched telephone network (PSTN) and in private telephone networks.
H.323H.323 is a recommendation from the ITU Telecommunication Standardization Sector (ITU-T) that defines the protocols to provide audio-visual communication sessions on any packet network. The H.323 standard addresses call signaling and control, multimedia transport and control, and bandwidth control for point-to-point and multi-point conferences. It is widely implemented by voice and videoconferencing equipment manufacturers, is used within various Internet real-time applications such as GnuGK and NetMeeting and is widely deployed worldwide by service providers and enterprises for both voice and video services over IP networks.
Customer-premises equipmentIn telecommunications, a customer-premises equipment or customer-provided equipment (CPE) is any terminal and associated equipment located at a subscriber's premises and connected with a carrier's telecommunication circuit at the demarcation point ("demarc"). The demarc is a point established in a building or complex to separate customer equipment from the equipment located in either the distribution infrastructure or central office of the communications service provider.
