Teletraffic engineering, telecommunications traffic engineering, or just traffic engineering when in context, is the application of transportation traffic engineering theory to telecommunications. Teletraffic engineers use their knowledge of statistics including queuing theory, the nature of traffic, their practical models, their measurements and simulations to make predictions and to plan telecommunication networks such as a telephone network or the Internet. These tools and knowledge help provide reliable service at lower cost.
The field was created by the work of A. K. Erlang for circuit-switched networks but is applicable to packet-switched networks, as they both exhibit Markovian properties, and can hence be modeled by e.g. a Poisson arrival process.
The crucial observation in traffic engineering is that in large systems the law of large numbers can be used to make the aggregate properties of a system over a long period of time much more predictable than the behaviour of individual parts of the system.
The measurement of traffic in a public switched telephone network (PSTN) allows network operators to determine and maintain the quality of service (QoS) and in particular the grade of service (GoS) that they promise their subscribers. The performance of a network depends on whether all origin-destination pairs are receiving a satisfactory service.
Networks are handled as:
loss systems, where calls that cannot be handled are given equipment busy tone, or
queuing systems, where calls that cannot be handled immediately are queued.
Congestion is defined as the situation when exchanges or circuit groups are inundated with calls and are unable to serve all the subscribers. Special attention must be given to ensure that such high loss situations do not arise. To help determine the probability of congestion occurring, operators should use the Erlang formulas or the Engset calculation.
Exchanges in the PSTN make use of trunking concepts to help minimize the cost of the equipment to the operator.
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The erlang (symbol E) is a dimensionless unit that is used in telephony as a measure of offered load or carried load on service-providing elements such as telephone circuits or telephone switching equipment. A single cord circuit has the capacity to be used for 60 minutes in one hour. Full utilization of that capacity, 60 minutes of traffic, constitutes 1 erlang. Carried traffic in erlangs is the average number of concurrent calls measured over a given period (often one hour), while offered traffic is the traffic that would be carried if all call-attempts succeeded.
Telecommunication, often used in its plural form, is the transmission of information by various types of technologies over wire, radio, optical, or other electromagnetic systems. It has its origin in the desire of humans for communication over a distance greater than that feasible with the human voice, but with a similar scale of expediency; thus, slow systems (such as postal mail) are excluded from the field.
In telecommunication engineering, and in particular teletraffic engineering, the quality of voice service is specified by two measures: the grade of service (GoS) and the quality of service (QoS). Grade of service is the probability of a call in a circuit group being blocked or delayed for more than a specified interval, expressed as a vulgar fraction or decimal fraction. This is always with reference to the busy hour when the traffic intensity is the greatest.
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