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Designing, Aligning, and Visualizing Service Systems

Gorica Tapandjieva Sekulovska

Service is a concept that separates the concerns of an organization into (1) the value created for users and (2) the way the organization manages its resources to provide this value. The discipline of management of information technology (IT) uses services ...

EPFL2018

IntegrCiTy - D2.3 Report - Enabling and integrating a common IT structure: Definition of a back-end layer architecture

François Maréchal, Luc Girardin, Jessen Page, Gillian Jean Bernard Basso

The concept of the IntegrCiTy platform is built around the development of a single application as a suite of independent software: project partners will mutualize a certain number of tools that shall be integrated in the IntegrCiTy platform. Therefore, a r ...

IPESE-EPFL2017

Building Capabilities for Service Innovation : A Multi-Level Perspective on Strategies and Evolution

Andreas Felix von Vangerow

The service sector is the most dominant sector in every developed economy today. The ability to develop and successfully launch new services is crucial for service organizations to stay competitive and to adapt to the ever-changing conditions of the enviro ...

EPFL2015

A Situated and Embodied Approach to Service-oriented Modeling

Anshuman Bahadur Saxena

[Context] As opposed to the traditional approach to problem solving, which limits the scope of the solution to the stated problem, the mandate for services is to go deeper and focus on the value that the proposed solution creates for the entities affected ...

EPFL2014

Patterns for Value-Added Services Illustrated with SEAM

Maude Laetitia Grossan, Alain Wegmann, Gorica Tapandjieva Sekulovska, Aarthi Gopal

The basic idea behind the provision of a service is to hide the service implementation details from the client in such a way that more value is provided to the client. Very often support services allow too much of their implementation details to be visible ...

2014

On the Situated Semantics of Service Systems

Alain Wegmann, Anshuman Bahadur Saxena

Service System refers to the group of entities that work together to implement a service. An important challenge for the service designer is to organize her conceptualization of the service in a way that helps her identify the functional components require ...

2013

Aligning Value and Implementation in Service Design: A Systemic Approach

Gil Regev, Alain Wegmann, Arash Golnam, Philippe Laprade, Julien Ramboz

The promise of service design is to enable a service supplier to prosper by delivering continuous value to customers. This prosperity is of strategic value to the service supplier. There is value in a service for both the service supplier and its service c ...

2012

From Business Services to IT Services by Capturing Design Decisions

Claude Petitpierre, Alain Wegmann, Biljana Bajic-Bizumic

The main goals of any service-oriented design include flexible support and adaptability of business services and improved business-IT alignment. The existing approaches, however, have failed to fully meet these goals. One of the major reasons for this defi ...

2012

Modeling Value Creation and Capture in Service Systems

Alain Wegmann, Arash Golnam, Vijay Viswanathan

In service-dominant (S-D) logicvalue is viewed as being co-created between companies, customers, and other actors within a service system. In order to understand how service systems maintain their viability and competitiveness, two fundamental questions sh ...

Springer-Verlag Berlin2012

Systemic Service Design: Aligning Value and Implementation

Gil Regev, Alain Wegmann, Arash Golnam, Philippe Laprade, Julien Ramboz

The promise of service orientation is that it enables an organization to prosper by delivering continuous value to customers. This prosperity is of strategic value to the organization. There is value in service orientation for both the organization and its ...

Springer2010

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