Concept

Service economy

Related publications (18)

Automated Software Testing as a Service (TaaS)

George Candea, Cristian Zamfir, Stefan Bucur

This paper makes the case for TaaS - automated software testing as a cloud-based service. We present three kinds of TaaS: (1) a public certification service, akin to Underwriters Labs, that independently assesses the reliability, safety, and security of so ...

2010

Toward a Service Management Quality Model

Gil Regev, Alain Wegmann

[Context and motivation] Service Management has been steadily gaining in importance in many organizations and is becoming a major force of change in IT departments. ITIL, one of the main service management frameworks, defines the value of a service for its ...

Springer2009

Mechanisms for Making Crowds Truthful

Boi Faltings, Radu Jurca

We consider schemes for obtaining truthful reports on a common but hidden signal from large groups of rational, self-interested agents. One example are online feedback mechanisms, where users provide observations about the quality of a product or service s ...

AI Access Foundation2009

Specifying Services for ITIL Service Management

Gil Regev, François Maréchal, Alain Wegmann

The Information Technology Infrastructure Library (ITIL) is a collection of best practices for the management of IT services. ITIL helps organizations to become aware of the business value their IT services provide to internal and external stakeholders. Un ...

2008

An Enhanced Service Provider Communication Interface with Client Priorization

Milos Stanisavljevic, Slobodan Lukovic

With the increased dynamics of modern life, the efficiency and reliability of everyday services is emerging to be a fundamental concern. On the other hand, modern telecommunication technologies, like wireless Internet access, are penetrating all segments o ...

IEEE/WFM2008

A Service Construct to Support Iterative Development

Development of composed services requires a continues adaptation of the composed service to the changing environment of offered services. Services may no longer be available or may change performance characteristics, price, or quality of service criteria a ...

2007

The Weight-Watcher Service and its Lightweight Implementation

Rachid Guerraoui, Maxime Monod, Benoît Garbinato, Jesper Honig Spring, Alexei Kounine

This paper presents the Weight-Watcher service. This service aims at providing resource consumption measurements and estimations for software executing on resource constrained devices. By using the Weight-Watcher, software components can continuously adapt ...

2007

Reputation-based Wi-Fi Deployment

Jean-Pierre Hubaux, Naouel Ben Salem

Wi-Fi networks have a very strong potential: They are easy to deploy, they use unlicensed frequencies and they provide Internet connectivity that is several times faster than by cable modem. However, two major problems still need to be solved: the lack of ...

2005