Concept
Customer relationship management
Related people (28)
Karl Aberer
Karl Aberer received his PhD in mathematics in 1991 from the ETH Zürich. From 1991 to 1992 he was postdoctoral fellow at the International Computer Science Institute (ICSI) at the University of California, Berkeley. In 1992, he joined the Integrated Publication and Information Systems institute (IPSI) of GMD in Germany, where he was leading the research division Open Adaptive Information Management Systems. In 2000 he joined EPFL as full professor. Since 2005 he is the director of the Swiss National Research Center for Mobile Information and Communication Systems (
NCCR-MICS, www.mics.ch
). He is member of the editorial boards of VLDB Journal, ACM Transaction on Autonomous and Adaptive Systems and World Wide Web Journal. He has been consulting for the Swiss government in research and science policy as a member of the Swiss Research and Technology Council (
SWTR
) from 2003 - 2011.
Michel Bierlaire
Born in 1967, Michel Bierlaire holds a PhD in Mathematical Sciences from the Facultés Universitaires Notre-Dame de la Paix, Namur, Belgium (University of Namur). Between 1995 and 1998, he was research associate and project manager at the Intelligent Transportation Systems Program of the Massachusetts Institute of Technology (Cambridge, Ma, USA). Between 1998 and 2006, he was a junior faculty in the Operations Research group ROSO within the Institute of Mathematics at EPFL. In 2006, he was appointed associate professor in the School of Architecture, Civil and Environmental Engineering at EPFL, where he became the director of the Transport and Mobility laboratory. Since 2009, he is the director of TraCE, the Transportation Center. From 2009 to 2017, he was the director of Doctoral Program in Civil and Environmental Engineering at EPFL. In 2012, he was appointed full professor at EPFL. Since September 2017, he is the head of the Civil Engineering Institute at EPFL. His main expertise is in the design, development and applications of models and algorithms for the design, analysis and management of transportation systems. Namely, he has been active in demand modeling (discrete choice models, estimation of origin-destination matrices), operations research (scheduling, assignment, etc.) and Dynamic Traffic Management Systems. As of August 2021, he has published 136 papers in international journals, 4 books, 41 book chapters, 193 articles in conference proceedings, 182 technical reports, and has given 195 scientific seminars. His Google Scholar h-index is 68. He is the founder, organizer and lecturer of the EPFL Advanced Continuing Education Course "Discrete Choice Analysis: Predicting Demand and Market Shares". He is the founder of hEART: the European Association for Research in Transportation. He was the founding Editor-in-Chief of the EURO Journal on Transportation and Logistics, from 2011 to 2019. He is an Associate Editor of Operations Research. He is the editor of two special issues for the journal Transportation Research Part C. He has been member of the Editorial Advisory Board (EAB) of Transportation Research Part B since 1995, of Transportation Research Part C since January 1, 2006.
Gil Regev
Gil Regev joined EPFL in 1997 as Senior Researcher after 9 years at Logitech Switzerland and USA. Gil obtained his Ph.D. in Communication Systems in 2003. Since 2008 Gil works both at EPFL and
Itecor
Ralf Seifert
Ralf W. Seifert is Professor of Technology & Operations Management (TOM) at the College of Management of Technology (CDM) at Ecole Polytechnique Fédérale de Lausanne (EPFL) since 2003. His primary research and teaching interests relate to operations management, supply chain strategy and technology network management. He is also active in industry analysis, international project work and new venture formation.
Based on his work with companies, Professor Seifert has co-authored more than 30 case studies covering different industries. These efforts have been recognized by multiple international case awards granted by EFMD in 2018, 2012, 2009 and 2003, ECCH in 2011 and 2006, as well as POMS in 2004. He continues to actively research issues of supply chain strategy, supply chain finance and technology management and has more than 70 articles and international conference presentations to his credit. In addition, he co-authored two books: one focused on strategic supply chain management and another one concerning start-up challenges of technology ventures.
In parallel to his appointment at EPFL, he continues to serve a position at IMD, were he has been appointed Professor of Operations Management in 2000. Prior to joining IMD, Professor Seifert studied and worked in Germany, Japan and the US. He earned PhD and MS degrees in Management Science at Stanford University, a Diplom Ingenieur degree in Mechanical Engineering at the Karlsruhe Institute of Technology (KIT) and a Master's degree in Integrated Manufacturing Systems Engineering from North Carolina State University. While in the US, he consulted for Hewlett-Packard and served as Teaching and Research Assistant at Stanford University. In Germany he worked for Booz & Company, McKinsey & Company and Freudenberg & Co. In addition, he spent one year as a Visiting Scholar in Operations Research at Waseda University in Tokyo.
Claudia Rebeca Binder Signer
Claudia R. Binder, a Swiss, Canadian and Colombian citizen, was born in Montreal and spent most of her childhood in Switzerland and Colombia. She studied at ETH Zurich from 1985 to 1996, earning a degree in biochemistry and then a PhD in environmental sciences. After conducting her post-doctoral research at the University of Maryland in the US from 1996 to 1998, she returned to Switzerland and took a position as a senior research scientist at ETH Zurich, studying the interaction between human and environmental systems at the Institute for Natural and Social Science Interface. In 2006, Binder joined the University of Zurich as an assistant professor in the Department of Geography, and in 2009 moved to the University of Graz in Austria where she served as a full professor of systems science. In 2011, she took a position at the University of Munich’s Department of Geography as a full professor of human-environment relations.
Binder joined EPFL in March 2016 and set up the Laboratory for Human-Environment Relations in Urban Systems (HERUS) at ENAC; she also holds the La Mobilière Chair on Urban Ecology and Sustainable Living.
Her research involves analyzing, modelling and assessing the transition of urban systems towards sustainability. She looks in particular at how we can better understand the dynamics of urban metabolism, what characterizes a sustainable city, and what drives and hinders transformation processes. She does so by combining knowledge from social, natural and data science. Her research focuses on food, energy, and sustainable living and transport in urban systems.
In Switzerland, Binder was appointed to the Research Council, Programs Division of the Swiss National Science Foundation (SNSF) in 2016 and serves on the Steering Committee of the SNSF’s National Research Program 71, “Managing Energy Consumption” and the Swiss Competence Centers for Energy Research (SCCER). She is also a member of the Steering Board on Sustainability Research for the Swiss Academies of Arts and Sciences. In 2019, she was elected as a member of the University Council of the University of Munich (LMU).
At EPFL, Binder is the academic director of Design Together, a cross-disciplinary teaching initiative. She was appointed to the management team of the Energy Center in 2018 and as head of the working group on EPFL’s energy and sustainability strategy in 2019.
Rémy Glardon
REMY GLARDON is Professor at the Swiss Federal Institute of Technology at Lausanne. He is the founder and director of the Laboratory for Production Management and Processes. He owns a Master in Mechanical Engineering and a PhD in Materials Science from the Swiss Federal Institute of Technology at Lausanne. After his graduate study at EPFL, he spent several years as a postdoc at UC-Berkeley where he published several research papers on the mechanical behavior and wear of materials. He then moved to industry and occupied several management positions in production, logistics and operations management. Before joining EPFL in Sept. 1995 to found the Laboratory for Production Management & Processes, he was Operations Manager and member of the board of an international high tech. company. His main research interests are currently related to the design, configuration and strategic, tactical & operational management of value adding networks. His research activities concern more specifically, the integration of human aspects in the modeling & simulation of these complex systems. Rémy Glardon has initiated and completed several research and consulting projects with private companies in these areas, aiming at improving the cost/performance ratio in operations management. He is also co-founder of two start-up consulting enterprises in the field of supply chain and operations management.
Jean-Yves Le Boudec
Jean-Yves Le Boudec is full professor at EPFL and fellow of the IEEE. He graduated from Ecole Normale Superieure de Saint-Cloud, Paris, where he obtained the Agregation in Mathematics in 1980 (rank 4) and received his doctorate in 1984 from the University of Rennes, France. From 1984 to 1987 he was with INSA/IRISA, Rennes. In 1987 he joined Bell Northern Research, Ottawa, Canada, as a member of scientific staff in the Network and Product Traffic Design Department. In 1988, he joined the IBM Zurich Research Laboratory where he was manager of the Customer Premises Network Department. In 1994 he joined EPFL as associate professor. His interests are in the performance and architecture of communication systems. In 1984, he developed analytical models of multiprocessor, multiple bus computers. In 1990 he invented the concept called "MAC emulation" which later became the ATM forum LAN emulation project, and developed the first ATM control point based on OSPF. He also launched public domain software for the interworking of ATM and TCP/IP under Linux. He proposed in 1998 the first solution to the failure propagation that arises from common infrastructures in the Internet. He contributed to network calculus, a recent set of developments that forms a foundation to many traffic control concepts in the internet. He earned the Infocom 2005 Best Paper award, with Milan Vojnovic, for elucidating the perfect simulation and stationarity of mobility models, the 2008 IEEE Communications Society William R. Bennett Prize in the Field of Communications Networking, with Bozidar Radunovic, for the analysis of max-min fairness and the 2009 ACM Sigmetrics Best Paper Award, with Augustin Chaintreau and Nikodin Ristanovic, for the mean field analysis of the age of information in gossiping protocols. He is or has been on the program committee or editorial board of many conferences and journals, including Sigcomm, Sigmetrics, Infocom, Performance Evaluation and ACM/IEEE Transactions on Networking. He co-authored the book "Network Calculus" (2001) with Patrick Thiran and is the author of the book "Performance Evaluation of Computer and Communication Systems" (2010).
Mario Paolone
Mario Paolone received the M.Sc. (with honors) and the Ph.D. degree in electrical engineering from the University of Bologna, Italy, in 1998 and 2002, respectively. In 2005, he was appointed assistant professor in power systems at the University of Bologna where he was with the Power Systems laboratory until 2011. In 2010, he received the Associate Professor eligibility from the Politecnico di Milano, Italy. Since 2011 he joined the Swiss Federal Institute of Technology, Lausanne, Switzerland, where he is now Full Professor, Chair of the Distributed Electrical Systems laboratory and Head of the Swiss Competence Center for Energy Research (SCCER) FURIES (Future Swiss Electrical infrastructure). He was co-chairperson of the technical programme committees of the 9th edition of the International Conference of Power Systems Transients (IPST 2009) and of the 2016 Power Systems Computation Conference (PSCC 2016). He was chair of the technical programme committee of the 2018 Power Systems Computation Conference (PSCC 2018). In 2013, he was the recipient of the IEEE EMC Society Technical Achievement Award. He was co-author of several papers that received the following awards: best IEEE Transactions on EMC paper award for the year 2017, in 2014 best paper award at the 13th International Conference on Probabilistic Methods Applied to Power Systems, Durham, UK, in 2013 Basil Papadias best paper award at the 2013 IEEE PowerTech, Grenoble, France, in 2008 best paper award at the International Universities Power Engineering Conference (UPEC). He was the founder Editor-in-Chief of the Elsevier journal Sustainable Energy, Grids and Networks and was Associate Editor of the IEEE Transactions on Industrial Informatics. His research interests are in power systems with particular reference to real-time monitoring and operation, power system protections, power systems dynamics and power system transients. Mario Paolone is author or coauthor of over 300 scientific papers published in reviewed journals and international conferences.