ServiceNow: Creating Dashboards and Reports

This lecture covers the creation of dashboards in ServiceNow, highlighting the advantages of new dashboards such as responsiveness, easy widget resizing, and tab creation. It also discusses the transition from classic homepages to dashboards, improved performance, and sharing options. The lecture delves into important ServiceNow concepts like tasks, incidents, changes, and reference fields, emphasizing the creation and sharing of reports. Various EPFL staff members are mentioned in the slides, showcasing practical examples and tips for effective dashboard and report management.