Business-IT Alignment: Requirements Management & RPA

This lecture covers solutions for business/IT alignment, requirements management theory, and an introduction to Robotic Process Automation (RPA). It discusses the importance of observations, transcripts, and models in filling out requirements documents, as well as the key learning points related to system purpose, scope, stakeholders, and system requirements. The lecture also delves into the process of system overview, system vision, goals, context, boundary, and overall structure. It emphasizes the significance of functional and quality requirements, constraints, and interfaces in system development. Additionally, it explores the concepts of utility and warranty in ITIL v3, the transition from 'how' to 'why' in software development, and the challenges in RPA implementation.