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Julien Ramboz

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Related publications (2)

Please note that this is not a complete list of this person’s publications. It includes only semantically relevant works. For a full list, please refer to Infoscience.

Systemic Service Design: Aligning Value and Implementation

Gil Regev, Alain Wegmann, Arash Golnam, Philippe Laprade, Julien Ramboz

The promise of service orientation is that it enables an organization to prosper by delivering continuous value to customers. This prosperity is of strategic value to the organization. There is value in service orientation for both the organization and its ...

Springer2010

Aligning Value and Implementation in Service Design: A Systemic Approach

Gil Regev, Alain Wegmann, Arash Golnam, Philippe Laprade, Julien Ramboz

The promise of service design is to enable a service supplier to prosper by delivering continuous value to customers. This prosperity is of strategic value to the service supplier. There is value in a service for both the service supplier and its service c ...

2012