Publications by Gorica Tapandjieva Sekulovska

A Return on Our Experience of Using Services as a Unifying Concept for Business and IT Alignment in a University

Alain Wegmann, Gorica Tapandjieva Sekulovska

We describe the use of the concept of service for aligning the business activities of an organization and its IT resources. This work is set in the context of a longitudinal action-research project between our research unit and our university's IT departme ...

2019

Ontology for SEAM Service Models

Alain Wegmann, Gorica Tapandjieva Sekulovska

A service system is a popular concept in academia and industry. At the same time, it is a challenging concept to represent, due to its recursive nature and difficulty to relate it to entities in reality. In this paper we present an ontology for modeling se ...

2018

Designing, Aligning, and Visualizing Service Systems

Gorica Tapandjieva Sekulovska

Service is a concept that separates the concerns of an organization into (1) the value created for users and (2) the way the organization manages its resources to provide this value. The discipline of management of information technology (IT) uses services ...

EPFL2018

Teaching Business Design at an Engineering School–Principles/Patterns/Practice

Alain Wegmann, Gorica Tapandjieva Sekulovska, Blagovesta Hristova Kostova

We present a research-in-progress project on teaching business design at an engineering school. We describe our teaching approach based on experiential learning, systems thinking and service-dominant logic. We highlight how we try, by repetition, to help t ...

ISPIM2017

A Return on Our Experience of Modeling a Service-oriented Organization in a Service Cartography

Alain Wegmann, Gorica Tapandjieva Sekulovska, Giorgio Anastopoulos

We present a longitudinal project using action design research, which is a four-year collaboration between two EPFL entities: The research Laboratory for Systemic Modeling (LAMS) and EPFL’s IT department, called the VPSI. During that time the VPSI was goin ...

Springer2017

Alignment Verification in the Early Stage of Service Design

Alain Wegmann, Gorica Tapandjieva Sekulovska, Matteo Filipponi

Verification is a costly task, sometimes burdensome and tedious, requiring strong formal background. To reduce the effort and cost invested in verification, we developed a model-driven approach for automatic verification of service properties, done in the ...

2017

SLA: to Sign or Not to Sign

Gil Regev, Alain Wegmann, Gorica Tapandjieva Sekulovska

We present our experience of a three-week fieldwork in the form of a contextual inquiry with a service manager at the EPFL IT department. During these three weeks, we encounter a refusal of a user committee to sign a service-level agreement (SLA). We descr ...

CEUR Workshop Proceedings2016

IT Service Alignment Verification of Quantitative Properties in Service Design

Alain Wegmann, Gorica Tapandjieva Sekulovska

Despite many years of research, alignment of business and IT services remains a challenge. In this paper we show how to verify the quantitative properties of a service against stakeholder requirements during service design. We model the service with the Sy ...

2015

Specification and Implementation of a Meta-model for Information Systems Cartography

Alain Wegmann, Gorica Tapandjieva Sekulovska

Models are used in software engineering, enterprise architecture, requirements engineering, etc. In this context, models can give support in creating a shared understanding of what exists in an enterprise. For this purpose we suggest to use a cartography t ...

2014

Patterns for Value-Added Services Illustrated with SEAM

Maude Laetitia Grossan, Alain Wegmann, Gorica Tapandjieva Sekulovska, Aarthi Gopal

The basic idea behind the provision of a service is to hide the service implementation details from the client in such a way that more value is provided to the client. Very often support services allow too much of their implementation details to be visible ...

2014