Customer engagementCustomer engagement is an interaction between an external consumer/customer (either B2C or B2B) and an organization (company or brand) through various online or offline channels. According to Hollebeek, Srivastava and Chen (2019, p. 166) S-D logic-Definition of customer engagement is "a customer’s motivationally driven, volitional investment of operant resources (including cognitive, emotional, behavioral, and social knowledge and skills), and operand resources (e.g.
Disposable email addressDisposable email addressing, also known as DEA or dark mail or "masked" email, refers to an approach which involves a unique email address being used for every contact, entity, or for a limited number of times or uses. The benefit is that if anyone compromises the address or utilizes it in connection with email abuse, the address owner can easily cancel (or "dispose" of) it without affecting any of their other contacts. Disposable email addressing sets up a different, unique email address for every sender/recipient combination.
Email addressAn email address identifies an email box to which messages are delivered. While early messaging systems used a variety of formats for addressing, today, email addresses follow a set of specific rules originally standardized by the Internet Engineering Task Force (IETF) in the 1980s, and updated by . The term email address in this article refers to just the addr-spec in Section 3.4 of RFC 5322. The RFC defines address more broadly as either a mailbox or group.
CyberbullyingCyberbullying or cyberharassment is a form of bullying or harassment using electronic means. Cyberbullying and cyberharassment are also known as online bullying. It has become increasingly common, especially among teenagers and adolescents, due to the communication technology advancements and young people's increased use of such technologies. Cyberbullying is when someone, typically a teenager, bullies or harasses others on the internet and other digital spaces, particularly on social media sites.
Online and offlineIn computer technology and telecommunications, online indicates a state of connectivity and offline indicates a disconnected state. In modern terminology, this usually refers to an Internet connection, but (especially when expressed "on line" or "on the line") could refer to any piece of equipment or functional unit that is connected to a larger system. Being online means that the equipment or subsystem is connected, or that it is ready for use.
Market researchMarket research is an organized effort to gather information about target markets and customers: know about them, starting with who they are. It is an important component of business strategy and a major factor in maintaining competitiveness. Market research helps to identify and analyze the needs of the market, the market size and the competition. Its techniques encompass both qualitative techniques such as focus groups, in-depth interviews, and ethnography, as well as quantitative techniques such as customer surveys, and analysis of secondary data.
Apple MailApple Mail (officially known as Mail) is an email client included by Apple Inc. with its operating systems macOS, iOS, iPadOS and watchOS. Apple Mail grew out of NeXTMail, which was originally developed by NeXT as part of its NeXTSTEP operating system, after Apple's acquisition of NeXT in 1997. The current version of Apple Mail utilizes SMTP for message sending, POP3, Exchange and IMAP for message retrieval and S/MIME for end-to-end message encryption.
Virtual communityA virtual community is a social network of individuals who connect through specific social media, potentially crossing geographical and political boundaries in order to pursue mutual interests or goals. Some of the most pervasive virtual communities are online communities operating under social networking services. Howard Rheingold discussed virtual communities in his book, The Virtual Community, published in 1993. The book's discussion ranges from Rheingold's adventures on The WELL, computer-mediated communication, social groups and information science.
ReinforcementIn reinforcement theory, it is argued that human behavior is a result of "contingent consequences" to human actions The publication pushes forward the idea that "you get what you reinforce" This means that behavior when given the right types of reinforcers can change employee behavior for the better and negative behavior can be weeded out. The model of self-regulation has three main aspects of human behavior, which are self-awareness, self-reflection, and self-regulation. Reinforcements traditionally align with self-regulation.
Concept searchA concept search (or conceptual search) is an automated information retrieval method that is used to search electronically stored unstructured text (for example, digital archives, email, scientific literature, etc.) for information that is conceptually similar to the information provided in a search query. In other words, the ideas expressed in the information retrieved in response to a concept search query are relevant to the ideas contained in the text of the query.
