From e-government to e-governance: implications for technology management

Our paper draws upon concrete research cases to show: firstly, how the approach, the perspective and the representational framework of eGovernment initiatives influence the nature of the changes taking place and, as too many problems remain unaddressed, why there is an urgent need for a more convincing and robust supportive scheme to qualify progress being made in this area of activity; secondly, how technology is in the middle of this uncertain development and what the options and potential impacts linked with it are. Based upon this observation, we fourthly want to show that an eGovernance approach of eGovernment applications may help explore solutions and new institutional arrangements, closer to the expectations that the eGovernment concept is supposed to convey, at least in the medium term. In a management of technology perspective, this conceptual move makes a crucial difference, and in our paper, it is supported by specific fieldwork evidence.