Concept

Service economy

Publications associées (48)

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On the Situated Semantics of Service Systems

Alain Wegmann, Anshuman Bahadur Saxena

Service System refers to the group of entities that work together to implement a service. An important challenge for the service designer is to organize her conceptualization of the service in a way that helps her identify the functional components require ...

2013

The Role of Invariants in the Co-evolution of Business and Technical Service Specification of an Enterprise

We explore invariants as a linking mechanism between the business and technical service perspectives: From the business perspec- tive, invariants can be used to model (business) requirements of an en- terprise; from the technical perspective, invariants ex ...

CEUR Workshop Proceedings2013

Aligning Value and Implementation in Service Design: A Systemic Approach

Gil Regev, Alain Wegmann, Arash Golnam, Philippe Laprade, Julien Ramboz

The promise of service design is to enable a service supplier to prosper by delivering continuous value to customers. This prosperity is of strategic value to the service supplier. There is value in a service for both the service supplier and its service c ...

2012

From Business Services to IT Services by Capturing Design Decisions

Claude Petitpierre, Alain Wegmann

The main goals of any service-oriented design include flexible support and adaptability of business services and improved business-IT alignment. The existing approaches, however, have failed to fully meet these goals. One of the major reasons for this defi ...

2012

Modeling Value Creation and Capture in Service Systems

Alain Wegmann, Arash Golnam, Vijay Viswanathan

In service-dominant (S-D) logicvalue is viewed as being co-created between companies, customers, and other actors within a service system. In order to understand how service systems maintain their viability and competitiveness, two fundamental questions sh ...

Springer-Verlag Berlin2012

The impossibility of boosting distributed service resilience

Rachid Guerraoui

We study f -resilient services, which are guaranteed to operate as long as no more than f of the associated processes fail. We prove three theorems asserting the impossibility of boosting the resilience of such services. Our ﬁrst theorem allows any connect ...

Elsevier2011

Systemic Service Design: Aligning Value and Implementation

Gil Regev, Alain Wegmann, Arash Golnam, Philippe Laprade, Julien Ramboz

The promise of service orientation is that it enables an organization to prosper by delivering continuous value to customers. This prosperity is of strategic value to the organization. There is value in service orientation for both the organization and its ...

Springer2010

Automated Software Testing as a Service (TaaS)

George Candea, Cristian Zamfir, Stefan Bucur

This paper makes the case for TaaS - automated software testing as a cloud-based service. We present three kinds of TaaS: (1) a public certification service, akin to Underwriters Labs, that independently assesses the reliability, safety, and security of so ...

2010

Trustful Cumulus Clouds

Rachid Guerraoui, Maysam Yabandeh

Cloud computing offers an appealing business model and it is tempting for companies to delegate their IT services to the cloud. Yet, a company might ﬁnd it risky to do so for sensible services and to depend entirely on a single provider, which can be vulne ...

2010

Toward a Service Management Quality Model

Gil Regev, Alain Wegmann

[Context and motivation] Service Management has been steadily gaining in importance in many organizations and is becoming a major force of change in IT departments. ITIL, one of the main service management frameworks, defines the value of a service for its ...

Springer2009