Procedural knowledgeProcedural knowledge (also known as knowing-how, and sometimes referred to as practical knowledge, imperative knowledge, or performative knowledge) is the knowledge exercised in the performance of some task. Unlike descriptive knowledge (also known as declarative knowledge, propositional knowledge or "knowing-that"), which involves knowledge of specific facts or propositions (e.g. "I know that snow is white"), procedural knowledge involves one's ability to do something (e.g. "I know how to change a flat tire").
Definitions of knowledgeDefinitions of knowledge try to determine the essential features of knowledge. Closely related terms are conception of knowledge, theory of knowledge, and analysis of knowledge. Some general features of knowledge are widely accepted among philosophers, for example, that it constitutes a cognitive success or an epistemic contact with reality and that propositional knowledge involves true belief. Most definitions of knowledge in analytic philosophy focus on propositional knowledge or knowledge-that, as in knowing that Dave is at home, in contrast to knowledge-how (know-how) expressing practical competence.
Veille de la clientèleLa veille de la clientèle (en anglais, customer intelligence) est le processus de collecte et d'analyse des données concernant les clients, leurs coordonnées et leurs activités, afin d'établir des relations plus profondes et plus efficaces avec la clientèle et d'améliorer la prise de décision des entreprises. La veille de la clientèle est un élément clé d'une gestion efficace de la relation client (en anglais, customer relationship management ou CRM).
Organisation climateOrganizational climate (sometimes known as corporate climate) is a concept that has academic meaning in the fields of organizational behavior and I/O psychology as well as practical meaning in the business world There is continued scholarly debate about the exact definition of organizational climate for the purposes of scientific study. The definition developed by Lawrence R. James (1943-2014) and his colleagues makes a distinction between psychological and organizational climate.
National Security AgencyLa National Security Agency (NSA, « Agence nationale de la sécurité ») est un organisme gouvernemental du département de la Défense des États-Unis, responsable du renseignement d'origine électromagnétique et de la sécurité des systèmes d'information du gouvernement américain. Le Central Security Service (CSS) est une agence qui loge dans les mêmes bureaux que la NSA et qui a été créée dans le but de coordonner les efforts des sections de cryptographie de la NSA et de l'armée des États-Unis.
Management de l'innovationLe management de l'innovation est la mise en œuvre des techniques et dispositifs de gestion destinés à créer les conditions les plus favorables au développement d'innovations concrètes. En management de l'entreprise, l'innovation est une des fonctions de l'entreprise, la fonction transverse qui cherche à assurer la production d’un maximum d'innovations, c'est-à-dire d'offres innovantes. L'innovation est, dans ce cadre, un processus managérial consistant à améliorer volontairement l'existant de façon soutenue.
Valeur vie clientIn marketing, customer lifetime value (CLV or often CLTV), lifetime customer value (LCV), or life-time value (LTV) is a prognostication of the net profit contributed to the whole future relationship with a customer. The prediction model can have varying levels of sophistication and accuracy, ranging from a crude heuristic to the use of complex predictive analytics techniques. Customer lifetime value can also be defined as the monetary value of a customer relationship, based on the present value of the projected future cash flows from the customer relationship.
Sciences de gestionLes sciences de gestion ou sciences du management (auparavant connues également sous le nom de « sciences commerciales ») sont une discipline des sciences sociales principalement issue de l'économie (discipline-mère), des mathématiques mais aussi du droit, de la sociologie et de la psychologie. Les sciences de gestion se subdivisent en plusieurs disciplines : Finance (d'entreprise et de marché) ; Comptabilité ; Stratégie ; Théorie des organisations ; Comportement organisationnel et gestion des ressources humaines ; Logistique, transport(s) et gestion de la production ; Marketing ; Systèmes d'information ; Analyse et Science des données ; Science de la décision ; Responsabilité sociétale des entreprises (RSE).
Relational capitalRelational capital is one of the three primary components of intellectual capital, and is the value inherent in a company's relationships with its customers, vendors, and other important constituencies. It also includes knowledge, capabilities, procedures and systems which are developed from relationships with external agents. Relational capital is defined as all relationships - market relationships, power relationships and cooperation - established between firms, institutions and people, which stem from a strong sense of belonging and a highly developed capacity of cooperation typical of culturally similar people and institutions.
