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Customer relationship management
Related lectures (32)
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Business Problem and Solution Models
Explores solutions for business and IT alignment, exam requirements, and examples of business problem models in the light aviation market.
Understanding Customers and Competition: Key Steps and Analysis
Emphasizes the key steps in understanding customers and competition for new ventures.
Entrepreneurial Marketing: Customer Needs & Competition
Explores understanding customer needs, customer value, and analyzing competition for entrepreneurial success.
Basics of Strategy & Value Proposition
Explores the basics of strategy, market positioning, and the value proposition, emphasizing the importance of a compelling value proposition.
Pivoting Strategies: Value Proposition in Software Development
Covers pivoting and value proposition in software development, emphasizing customer validation and the Dropbox case study.
Value Proposition & Business Model
Explores creating value propositions and business models for various ventures, emphasizing market evaluation and revenue generation.
Business Opportunity Identification
Explores business opportunity identification, factors affecting recognition, idea generation, and tools for supporting creativity.
Value Proposition: Development
Explores the development of a compelling and differentiated value proposition for customers.
Market Opportunity Set: Generating Opportunities
Covers generating a Market Opportunity Set by linking core abilities to applications and customers, encouraging creative thinking and broad exploration.
Value Proposition in Emerging Markets
Delves into value proposition in emerging markets, emphasizing customer needs, differentiation, and key elements of a good value proposition.