Discusses quiz results and the design process, including guidance on developing a contact scenario for a project.
Introduces the basics of service design, including key models and processes, problem framing, co-creation, and customer journey mapping.
Explores the theoretical aspects of UX audit, expert evaluation, and benchmarking, emphasizing the importance of detecting design issues impacting usability and user experience.
Explores UX design principles, emphasizing trust-building strategies and iterative design processes.
Delves into the relationship between architecture and territory in Ticino, emphasizing the impact of architectural interventions on the landscape.
