Project stakeholderProject stakeholders are persons or entities who have an interest in a given project. According to the Project Management Institute (PMI), the term project stakeholder refers to "an individual, group, or organization, who may affect, be affected by, or perceive itself to be affected by a decision, activity, or outcome of a project, program, or portfolio. ISO 21500 uses a similar definition.
Enterprise information systemAn Enterprise Information System (EIS) is any kind of information system which improves the functions of enterprise business processes by integration. This means typically offering high quality of service, dealing with large volumes of data and capable of supporting some large and possibly complex organization or enterprise. An EIS must be able to be used by all parts and all levels of an enterprise. The word enterprise can have various connotations.
Communauté de pratiquevignette|Communauté virtuelle. Le concept de Communauté de Pratique (CoP) est une méthode d’analyse pour étudier les communautés virtuelles qui s’est répandu très rapidement grâce à l’ouvrage d’Étienne Wenger et de Jean Lave, publié en 1991. Ce concept relève principalement de La théorie de l’apprentissage social et de la perspective de Wenger sur la connaissance. Wenger avait soutenu dans son doctorat que « la connaissance est issue d’un processus d’apprentissage qui consiste à devenir progressivement membre d’une communauté ».
Business analyticsL’analyse commerciale ou Business Analytics (BA) désigne les compétences, les technologies et les pratiques d’investigation itératives et continue des performances passées des entreprises afin d’obtenir des informations et orienter le développement des activités futures. L’analyse commerciale se concentre sur le développement de nouvelles idées et la compréhension des performances des entreprises sur la base de données et de méthodes statistiques.
Marketing relationnelLe marketing relationnel ou la mercatique relationnelle est l’ensemble des actions marketing qui visent à établir une relation individuelle, nominative, continue et personnalisée avec chacun des clients d'une marque afin de le fidéliser à long terme et, si possible, à vie. Cette relation se construit par l’établissement d’un dialogue permanent entre la marque et le client qui s’effectue sur différents canaux et supports (site Internet, emailing, mailing, consumer magazine...
Progicielvignette|Alfresco, un progiciel « Progiciel » (mot-valise, contraction de duit et lo), un logiciel professionnel standard ou parfois paquet logiciel (de l'anglais software package) est un terme commercial qui désigne un logiciel applicatif généraliste aux multiples fonctions, composé d'un ensemble de programmes paramétrables et destiné à être utilisé par une large clientèle. Un progiciel est une sorte de « couteau suisse » du logiciel, vendu en volume : plusieurs usages dans un même logiciel.
Project charterIn project management, a project charter, project definition, or project statement is a statement of the scope, objectives, and participants in a project. It provides a preliminary delineation of roles and responsibilities, outlines the project's key goals, identifies the main stakeholders, and defines the authority of the project manager. In Initiative for Policy Dialogue (IPD), this document is known as the project charter. In customer relationship management (CRM), it is known as the project definition report.
Loyalty business modelThe loyalty business model is a business model used in strategic management in which company resources are employed so as to increase the loyalty of customers and other stakeholders in the expectation that corporate objectives will be met or surpassed. A typical example of this type of model is: quality of product or service leads to customer satisfaction, which leads to customer loyalty, which leads to profitability.
Information exchangeInformation exchange or information sharing means that people or other entities pass information from one to another. This could be done electronically or through certain systems. These are terms that can either refer to bidirectional information transfer in telecommunications and computer science or communication seen from a system-theoretic or information-theoretic point of view. As "information" in this context invariably refers to (electronic) data that encodes and represents the information at hand, a broader treatment can be found under data exchange.
Équipe projetIn a project, a project team or team is defined as "an interdependent collection of individuals who work together towards a common goal and who share responsibility for specific outcomes of their organizations". An additional requirement to the original definition is that "the team is identified as such by those within and outside of the team". As project teams work on specific projects, the first requirement is usually met. In the early stages of a project, the project team may not be recognized as a team, leading to some confusion within the organization.
