Système de management de la qualité

Résumé

Un système de management de la qualité (SMQ) ou système de gestion de la qualité (SGQ) (en anglais quality management system) est l'ensemble des activités par lesquelles l’organisme définit, met en œuvre et revoit sa politique et ses objectifs qualité conformément à sa stratégie. Le SMQ d'un organisme est constitué de processus corrélés et interactifs utilisant des ressources pour atteindre les résultats visés et fournir de la valeur (produit, service, etc.). Le SMQ est nécessaire à la maîtrise et à l'amélioration des divers processus d'une organisation, permettant ainsi l'amélioration continue de ses résultats et de ses performances. Le management de la qualité est un domaine central pour l'entreprise. Il est donc souvent utile d'imaginer une structure à cette activité qui concerne en fait l'ensemble des services (logistique, informatique décisionnelle, finance, marketing/vente). Cependant chaque service a, a priori, la responsabilité complète de sa qualité. Le management de la q

Source officielle

https://fr.wikipedia.org/wiki/Syst%C3%A8me_de_management_de_la_qualit%C3%A9

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This course gives an introduction to production methods and manufacturing technologies used in microengineering. The focus is given on the understanding of physical phenomena underlying the processes, the relation between materials, manufacturing processes and design, as well as economical aspects.

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The Model Architecture Frame: Quality Managment in a Multi Method Environment

Most quality management systems (QMS) which integrate software development are based on a single software development method. This particular method is enforced on all projects. The resulting QMS has to fulfil the ISO 9000 standards [13] and enables the control of the projects and the improvement of the development process, supporting it with all necessary guidelines and providing one terminology for the whole company. However, using only one specific method is not necessarily the best solution for a company with very heterogeneous projects and products. Requirements of customers, existing experience and training in the teams, projects still using structured methods and newer ones using object-oriented methods, adaptation of methods for special circumstances, and evolving modelling techniques, all of these factors call for the coexistence of different modelling methods within one company. If a QMS is based on only a single method, many projects might run outside the quality management regulations, unless the QMS excludes the details of the software development process. This problem can be overcome by the use of model architectures and model architecture frames. A model architecture describes the models that are developed within one specific method or project. All the different model architectures are derived from the generic model architecture frame. Such a frame, and not just one specific method, becomes the basis for the company wide regulations. This paper describes reasons for having multiple methods and life cycle models within one QMS, explains the basic concepts of defining a QMS using model architectures and model architecture frames, and shows how this approach may be applied in a project.

1995

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Product Quality Improvement Policies in Industry 4.0: Characteristics, Enabling Factors, Barriers, and Evolution Toward Zero Defect Manufacturing

Dimitrios Kyritsis, Gökan May, Foivos Psarommatis Giannakopoulos

In the competitive market of manufacturing, quality is a criterion of primary importance in order to win market share. Quality improvement must be coupled with performance point of view. Lean Manufacturing, Six Sigma, Lean Six Sigma, Total Quality Management, Theory of Constraints, and their combination are philosophies dedicated to this goal. This study is a literature review on the implementation of these philosophies to improve quality of processes and products in a system, and also covers the commonalities and differences with Zero Defect Manufacturing (ZDM) philosophy. In this study, 45 articles have been analyzed. These articles have been selected by a research on several scientific libraries with specific keywords. The methodology is based on a list of information extracted from each paper. The data searched are on the tool selections, critical factors of implementations and the benefits obtained from them. Based on the review and analysis of the literature and practices, we provide the top 10 main components of the tools used for quality improvement, enabling factors, benefits, and barriers to implementation. Moreover, we present and discuss categorization of quality improvement methods and the way toward ZDM. The need of standardized toolkits for different levels of maturity in quality management systems and a better education have been enlightened. Thanks to technological improvement in information flow management, ZDM seems close to be achieved even though some new risks and wastes have to be taken care of within the implementation.

2020

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Quality processes in public transport: a new way to increase ridership ?

Christophe Jemelin

2005

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