User Experience: FundamentalsExplores the basics of user experience, defining usability, discussing UX components, and illustrating with real-world examples.
Service Design BasicsIntroduces the basics of service design, including key models and processes, problem framing, co-creation, and customer journey mapping.
User experience (UX) and trustExplores the significance of trust in user experience design and the impact of design decisions on user perceptions and responses.